RETURNS & REFUND POLICY
Last Updated: September 14, 2026
1. ORIGINAL ARTWORK
Original artwork may be returned within 14 days of delivery.
The artwork must be returned in substantially the same condition in which it was received and must not have been altered or damaged after delivery.
The purchaser is responsible for return shipping unless the artwork arrived damaged, defective, materially misrepresented, or was not the artwork ordered.
Refunds will be issued after the returned artwork is received and reviewed.
2. PRINTS AND PRINT-ON-DEMAND PRODUCTS
Prints and print-on-demand products are final sale.
They cannot be returned because of a change of mind, incorrect size selection, failure to measure a space, preference change, or dissatisfaction with appearance when the product matches the order and description.
A replacement or refund may be available if the product:
- arrives damaged;
- has a manufacturing or printing defect; or
- is not the product, size, format, or design that was ordered.
3. CUSTOM, COMMISSIONED, AND PERSONALIZED PRODUCTS
Custom, commissioned, personalized, and made-to-order products are final sale once production or creation has begun, unless otherwise agreed in writing or required by applicable law.
Cancellation requests must be submitted as soon as possible. Cancellation is not guaranteed once production or creation has begun.
Separate written terms may apply to commissioned artwork or custom orders.
4. OTHER PRODUCTS
Products not covered by Sections 1 through 3 may be returned only when the applicable product listing or purchase terms provide for a return.
Products identified as final sale cannot be returned except when required by applicable law or because of damage, defect, or receipt of a product different from what was ordered.
5. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Contact us promptly if an order arrives damaged, defective, or is not what you ordered.
Provide photographs of the product and packaging when requested.
Keep the original packaging and shipping materials until the issue is resolved.
Depending on the circumstances, we may provide a replacement, repair, reprint, refund, or other appropriate remedy.
Do not alter, repair, clean, or dispose of damaged artwork or products before receiving return or resolution instructions.
6. WHAT IS NOT A DEFECT
The following do not by themselves qualify for a return or refund:
- changing your mind;
- selecting the wrong size or dimensions;
- failing to measure your intended space;
- ordinary differences between colors displayed on a screen and the physical product;
- normal characteristics of original or handmade artwork;
- characteristics or variations accurately described in the product listing; or
- damage or alteration caused after delivery.
7. RETURN REQUESTS
Contact us at chat@mashaschwartz.com before sending any item back.
Approved returns must follow the return instructions provided.
Unauthorized returns may not be accepted or may delay processing.
Unless otherwise approved, returned products must be in substantially the same condition in which they were received.
8. REFUNDS
Approved refunds will normally be issued to the original payment method.
The time required for a refund to appear depends on the payment provider or financial institution.
Shipping charges and other costs may be nonrefundable when permitted by law and when they were not caused by an error, defect, or damage for which MSA is responsible.
9. THIRD-PARTY SALES
If a product is sold directly by an independent artist, business, or other third party, that seller’s return policy applies unless the applicable transaction states otherwise.
10. APPLICABLE LAW
Nothing in this Policy limits any consumer right or remedy that applicable law does not allow us to limit or waive.
CONTACT
For return, cancellation, damage, or refund questions:
Masha Schwartz Art
Contact Masha Schwartz Art
Email: chat@mashaschwartz.com