SHIPPING POLICY

Last Updated: September 14, 2026

Masha Schwartz Art LLC, doing business as Masha Schwartz Art (“MSA,” “we,” “us,” or “our”), sells original artwork and other products through our website and affiliated programs.

1. SHIPPING WITHIN THE UNITED STATES AND CANADA

We offer free shipping on original artwork unless otherwise stated in the artwork listing or purchase agreement.

Shipping for other products is calculated based on the package weight, size, and destination.

Oversized, fragile, or specialty items may require additional shipping charges. Any additional charges will be disclosed before the order is completed.

2. INTERNATIONAL SHIPPING

International shipping is calculated based on the package weight, size, and destination unless otherwise stated.

International customers are responsible for applicable customs duties, import taxes, VAT, brokerage fees, and other charges imposed by the destination country.

International delivery times vary depending on the destination and customs processing.

3. WHO SHIPS YOUR ORDER

Original artwork is shipped directly by the individual artist who created the work, unless the artwork listing or purchase agreement states otherwise.

The artist is responsible for packaging the artwork and arranging shipment.

MSA may assist with order communication and coordination but does not physically package or ship original artwork shipped directly by an artist.

Prints, books, merchandise, and other products may be shipped by MSA, a fulfillment provider, manufacturer, publisher, printer, or other authorized provider.

4. PROCESSING AND DELIVERY TIMES

Original artwork: 4 to 6 weeks for processing and preparation for shipment.

Other products: 2 to 4 weeks for processing.

Custom, commissioned, personalized, and made-to-order items may require additional processing time.

After processing, domestic delivery generally takes 5 to 10 days.

International delivery times vary by destination and customs processing.

Delivery times are estimates unless a specific delivery date is confirmed in writing.

5. PACKAGING AND SIGNATURE DELIVERY

Artists are responsible for appropriately packaging original artwork for shipment.

Signature confirmation or adult signature may be required for original artwork or other high-value shipments.

6. DAMAGED, LOST, OR MISSING SHIPMENTS

If your order arrives damaged, photograph the package and the damage and keep all original packaging and shipping materials.

If original artwork is damaged, lost, or does not arrive, contact MSA promptly so we can coordinate with the shipping artist.

For products shipped by MSA or an authorized fulfillment provider, contact MSA promptly if the order arrives damaged, incorrect, or incomplete.

7. SHIPPING ADDRESS AND CUSTOMS

Customers are responsible for providing a complete and accurate shipping address.

Additional costs caused by an incorrect address, refused delivery, missed delivery, storage, redelivery, or an unclaimed package may be charged to the customer where permitted by law.

International customers are responsible for providing information needed for customs clearance and paying applicable duties, taxes, and other import charges.

8. QUESTIONS ABOUT SHIPPING

For questions about shipping, delivery, customs, or an order, please contact us through our Contact page or by emailing us at chat@mashaschwartz.com.

Masha Schwartz Art LLC
Mulberry, Florida, United States

Prorated shipping means shipping is calculated based on package weight, size, and destination.